McQwin Industries | Fly Trap Manufacturer
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FAQs

PAYMENT METHODS
RETURN POLICY
WARRANTY POLICY

PAYMENT METHODS

What types of payment do you accept?

  • Bank Transfer
  • Credit card (Coming Soon)
  • IPay88 (Coming Soon)
Bank Transfer

    Bank Name : Malayan Banking Berhad (Maybank)
    Account Name: McQwin Industries Sdn Bhd
    Account Number: 5147 2111 7527

    After placing your order, you have 24 hours to make payment and upload your Bank Transfer slip details to avoid your order being cancelled.

    If you have access to online banking (CIMB Clicks, Maybank2U, PBeBank, Hong Leong Connect etc.), we strongly recommend using Online Banking (Direct Debit) for instant payment and processing.

    Once payment is made, please upload the scanned bank-in slip complete with all particulars below into your order page by going to http://www.mcqwinindustries.com/signin.html in order to complete your transaction.

    Bank In Slip Particulars
    Order ID :
    Payment Method :
    Bank Name :
    Bank-in Date :
    Bank-in Amount :
    Contact Name :
    Contact Phone :

     

    Credit Card

    We accept all types of Malaysia credit cards, as long as it's a MasterCard OR Visa.

     

    IPay88

    iPay88 is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), developed by Mobile88.Com Sdn. Bhd.

    It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of iPay88's security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act. Find out more about iPay88.

    IPay88 - Affiliate Banks Include:

    Maybank2u
    CIMB Clicks
    Alliance Bank
    Ambank
    Hong Leong Bank
    RHB
    MEPS Affiliate Banks
    Web Cash

     
    RETURNS POLICY
    Items purchased from mcqwinindustries.com may be returned to our office based in Suite Lot 29, Jalan BRP 9/1D, Taman Perindustrian Putra, Bukit Rahman Putra, 47000 Sungai Buloh, Malaysia for a refund of the cost of the item if returned within 30days from the date the order is received. Items must be returned unused, in their original packaging and in saleable condition. The cost of the item will be refunded to your account once the return has been received, no associated freight fees will be refunded. To complete your return, we require a receipt or proof of purchase.  
    How to return a product 
    Submit a request to return to careline@mcqwinindustries.com. Once your request has been received we will be in touch with instructions and address details for our factory, usually within five (5) business days.
     
    WARRANTY POLICY
    McQwin Industries Sdn Bhd warranty information
     
    Rights & remedies
    We are dedicated to delivering a quality product to all our customers. All of our products are warranted for up to five (5) years from date of purchase against defects in material and workmanship.
    If we determine that the product has a manufacturing fault, we will repair or replace it free of charge to you. The decision to repair or replace is solely at the discretion of McQwin Industries Sdn Bhd.
    A repair may mean you will send your purchase item to our factory personally or courier for repair or replace.  The decision to repair or replace is solely at the discretion of McQwin Industries Sdn Bhd. Due to some parts being discontinued and/or unavailable, replacement parts and product may be subject to minor variations when compared to the faulty part.
     
    What do you require?
    It is our requirement that all warranty claims are accompanied by a proof of purchase (sales receipt) to allow verification of the date of purchase. Where proof of purchase is not provided, McQwin Industries Sdn Bhd reserves the right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.
    Please retain your Proof of Purchase.
    Only the original owner is covered by the manufacturer’s warranty and must have purchased the product from McQwin Industries Sdn Bhd.
     
    What is not covered under warranty?
    Warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems, including those that arise as a result of: 
    (i) improper maintenance or modification;
    (ii) parts or supplies not provided by McQwin Industries Sdn Bhd; 
    (iii) operation outside the product’s specifications; or 
    (iv) unauthorized modification or misuse
    (v) general wear and tear
     
    If McQwin Industries Sdn Bhd receives, during the applicable warranty period, notice of a defect in any product which is covered by McQwin Industires Sdn Bhd warranty, McQwin Industries Sdn Bhd shall either repair or replace the product, at McQwin Industries’s option.
    The warranty is ‘return to base’ and not a free on-site service. This means the customer is responsible for any inwards freight charge to return product to McQwin Industries Sdn Bhd for warranty or service.
     
    Outside of warranty terms?
    If your product is outside warranty period or if the fault is not covered by the manufacturer’s warranty, we will happily repair your product where possible for a reasonable charge.